It was a pleasure to learn this morning that Exvisu’s own Caroline Allard was selected as one of most influential web personalities in Quebec by a panel on Christiane Charette’s show that included Michelle Blanc, Bruno Guglielminetti and Dominic Arpin – each of whom is influential in his/her own right.

Caroline was also mentioned in both Michelle’s and Bruno’s personal top 25 lists.

Exercises such as this one can be difficult, as Martine Pagé pointed out so well yesterday, but to their credit the panel seems to have taken their role quite seriously.

In particular, Michelle Blanc’s first selection is worthy of note. She reserves the top spot in her list for the vibrant Montreal community that has developed around a large (and growing) list of absolutely wonderful events that are held throughout the year.

Congratulations to everyone who made it on any of the lists that are circulating now!

PRWire published a story yesterday about a new study that suggests that a vast majority of executives in large companies are actively concerned about their company’s online reputation.

The study looks really interesting – and it’s certainly good news for Exvisu, since this is one of our key service offerings. At the same time, however, from what I have seen of the study the executives are primarily concerned about “rogue” employees and other individuals spreading incorrect or misleading information.

What we have found in the course of our work raises the stakes even more – we have found in several cases that seemingly innocuous, “business as usual” company activities can and do have a negative effect on corporate reputation. It’s this more holistic view of corporate reputation – and remediating problems found – that is the true challenge.

The blogosphere and social media represent a huge opportunity for most (if not all) large companies. What’s clear, though, that using old media techniques to either understand or address new media reputational issues is a non-starter.

I ran across this cartoon in the Tobias Escher’s excellent blog at the Oxford Internet Institute:

050215pajamasgates-x

Besides the fact that it is funny and kinda true, does anything strike you? The date maybe? 2005!

That’s right 2005!

Maybe somebody should send this to Christie Blatchford the next time she decides to belittle bloggers and journalists who blog (aren’t they becoming one and the same?) in her article: I’m not blogging this, mark my words.

Christie Blatchford could be one of the last of a dying breed. As text moves from being something we scribble or type out on paper to electronic information to be retransmitted and associated to other electronic media, those who uphold stringent definitions of ‘types of journalism’ by association to a particular medium may well be on their way out as all information becomes electronic.

To a certain extent the turmoil we are seeing in the TV, newspaper and traditional recording industries, could be interpreted as the passions of various practitioners hanging on to their respective favorite media crucifix instead of just giving in to the painful, but inevitable digital transformation to come.

Note: I also blogged this at mikel.org

GigaOM has a piece today (confirmed by Evan Prodromou, the company’s founder) that Control Yourself, Inc., the company behind Identi.ca and the Laconica microblogging platform, has taken funding from Montreal Startup. Congratulations to Evan and his team!

At Exvisu we got into the holiday season early this year. During the summer, our friends from Inter Pares called, looking for help with the second edition of their online charitable holiday giving campaign.

They already had a lot of the pieces in place when we started work on the project: Inter Pares is a first-rate organization, and they had engaged an experienced design team (Good Company Communications) and developer (David Berman Communications).

Exvisu’s contribution was to look at the blog conversations about Inter Pares’ program areas and online giving campaigns and give them strategic direction about for this season’s campaign. What motivates people to online charitable giving? What kind of messaging do people respond to?

Without going into all the details, we learned a lot about how to put together a successful online holiday giving campaign – and Inter Pares (and the project team) put it together very nicely: Give Something Big/Emballez-vous.

So if you’re searching for a way to give someone an important gift but aren’t really interested in adding to the consumer frenzy of the holidays, please consider Giving Something Big.

With the Montreal International Game Summit coming up (November 18th and 19th) we thought we’d make available our recent mini study of Electronic Arts’s Army of Two. This Third Person Shooter is unique in that it was designed from the beginning as a two person cooperative game (co-op). In September we performed an analysis of the blogosphere on Ao2, building our data set from January 1st to September 1st, 2008. There were 406 blog posts in total.

Army of Two

As you can see from the Lexical Map, there are four main areas of importance. The upper part of the map, contained within the region of the dashed lines, indicates lots of activity related to trading and second hand sales. While all popular titles will see this kind activity, Ao2 was unusual in that many players specifically cited the length of mission play (just ten hours on average) and MSRP ($59.99) as reasons to buy second hand, trade, or even rent.

Although players found limited overall game re-playability, there was significant discussion related XBox Live – people wrote about replaying to gain Achievement Points. This is represented by the coloured group on the left of the map. Its no coincidence that it is next to the region associated with trading and second hand sales, as those discussions are clearly related.

In an interesting note, Michael Capps talked about this very issue (loss of first hand sales due to the second hand market) in a recent interview in gamesindustry.biz, specifically with respect to Gears of War. Gears of War was another game that was frequently mentioned along with Army of Two, not just in “want to have” lists, but also in trading and the second hand market.

Interestingly, there was also a discussion about several of EA’s licenses and movie production – this can be seen in the third area of the map on the right hand side. Here we can see conversations around Mirror’s Edge, Dead Space, and Need for Speed, which were all associated with Army of Two. Just a few weeks after we had completed the mini study, EA and Universal announced a partnership to produce an Ao2 movie.

The final region on the map is activity related to trades and second hand sales – not of games, but hardware. Army of Two was frequently sold alongside hardware, for example people looking to upgrade their systems.

Aside from these issues, the title was very well received by those who wanted to have a two player co-op experience, and there were many examples of gamers buying the game to play with a younger sibling or other family member. Gamers particularly enjoyed the special co-op moves, and the ability to “pimp” out their weapons with various customizations.

One of our most popular products is something we call a Conversation Capture. A Conversation Capture is an analysis of the entire blog-based discourse related to a particular subject. Our more advanced products are generally built with the intention of doing comparative analyses between, say, issues or brands or product features/benefits. For a Conversation Capture, we just take a single key concept and look at the discourse related to it in the blogs.

As a followup to our look at the Obama-McCain contest that we published in August, we decided to use this straightforward approach to take a look at a day of blog posts about Sarah Palin.

We built the dataset using posts from Monday, October 20 (840 posts total). This was the Monday following Palin’s appearance on Saturday Night Live. Our assumption going in was that the discussion about that would completely dominate.

What we found, however, was very interesting:

Conversation Capture - Sarah Palin - Oct 20

Conversation Capture - Sarah Palin - Oct 20

As you can see in the Lexical Map, there was a large discussion about SNL, but there was also a very large discussion about an interview Palin gave with the Christian Broadcasting Network, in which she discussed a Constitutional Amendment that would prevent states from recognizing Gay marriage, among other things. In addition, a lot of attention was given to a speech that Jon Stewart gave in Boston.

Even more interesting, though, was the cluster related to the way Alaska’s oil revenues are distributed. By the end of last week there was quite a bit of discussion about the hypocrisy of Palin’s attacks on Obama as a socialist and Alaska’s oil revenue policies – but here we see that even on that Monday, the issue was clearly emerging in the blogosphere.

One of the other tools we like to use for our Conversation Capture is to build a list of word co-occurrences. Here is a sample excerpt:

Co-Occ
Co-Occ

We see here as well that although the word “socialist” does appear often, it was not only used in the context of a description of her attacks on Obama but also related to the oil revenue situation in Alaska. As well, it is clear that her position on gay marriage is significant – more significant than Joe the Plumber, for sure.

There’s a great article in the Globe today about Radian6: Starting at the topRadian6 is a Fredericton NB startup that provides advanced blog monitoring services. Exvisu uses other data sources to do our primary analysis work, but Radian6 is a very nice compliment to what we do, and we’re happy to be able to use such a robust tool to help us provide ongoing services to our clients.

There are quite a few good resources to help you follow the online face of the current Canadian Federal election campaign, but probably the most comprehensive set of tools has been built by our friends* at the Infoscape Research Lab in Toronto, who have built a really interesting suite in partnership with the CBC’s Ormiston Online. My personal favourite is the Blog MediaBuzz widget.

*Zach Devereaux, one of Infoscape’s researchers, is a long-term friend of Exvisu’s. Zach is a top-notch researcher with whom we’ve worked on some really great projects.

With the US Political Convention season in full swing, we thought we’d present a short demonstration of how Exvisu’s blogosphere analysis can shed light on the discourse related to political campaigns, candidates, and issues. In mid-July, we performed an analysis of the English blogosphere related to the upcoming US Presidential election. We focused specifically on Free Trade and NAFTA, which became a key issue during Primary season.

The following map was generated using a dataset including all blog posts (there were 946 total posts after filtering for spam) for a structured series of queries between July 14 and July 18. We then performed a lexical analysis that identified and mapped the relationship between the top 150 words in the dataset.

Obama - McCain - NAFTA
Obama – McCain – NAFTA

Observations

  • McCain and Obama are both located at the center of the map – which is to be expected, since these were used as keywords to establish the dataset. All of the words on the map are arranged by their relationship to their nearest 5 other nodes (words), and the relative size of each node is directly proportional to its resonance in the dataset.
  • When performing such an analysis, words that appear on the map tend to self-organize into clusters that define concepts that are important. In this case, there were 6 significant conceptual clusters related to important events of that week: Gov. Mark Sanford’s gaffe in an interview on CNN; Michigan speeches by both Obama and McCain; McCain’s speech at the La Raza Convention; issues related to free trade and trade agreements; the “flip-flop” question, and general political and social issues that are at play during the election season.
  • In terms of positives for McCain during that week, the strong cluster related to his speech at La Raza is particularly interesting. In this speech, McCain was quoted as saying that he’s an “unapologetic supporter” of free trade. “Unapologetic” and “supporter” are the words which connected this cluster with the general free trade cluster to its left (and this connection is largely responsible for their proximity on the map). That is not to say that this declaration is the only thing in play for McCain on this issue – as we read the blog posts that make up the free trade cluster, we noticed that the controversy surrounding McCain’s trip to Ottawa in June was still very evident in the text.
  • The other negative cluster related to McCain was related to Sanford’s inability to distinguish specific ways that McCain’s economic policy proposals differed from those of Bush in an interview with Wolf Blitzer on CNN. One of the important innovations of this kind of lexical analysis is that it allows us to identify which stories resonate the most in a given period of time, and the fact that a single story related to a single on-air interview by a McCain surrogate even appears on this graph demonstrates the influence that even a small problem can have once it’s picked up in the blogs.
  • It’s also interesting to note the other individuals who appear among the top 150 words on the map. Other than Obama and McCain, we also see the following people: Hillary Clinton, Bill Clinton, Phil Gramm, Austan Goolsbee, and Sanford.
    • Gramm, the former McCain Campaign co-chair, was in the news due to his assertion that America had “become a nation of whiners” following which he resigned his position in the campaign. His name is directly connected to the words “nation,” “political,” “economic,” and “advisor.”
    • Austan Goolsbee is Obama’s key economic advisor and appears because he is widely cited by bloggers that take a close look at Obama’s economic and trade policies.
    • The fact that both Clintons appear among the top 150 words in the map is an indication of the importance they still wield related to this year’s election cycle.
  • The last cluster to note is related to the “flip-flop” question. This is a relatively small cluster but contains words directly related to Obama including “fisa” and “public finance.” At the time of this analysis, this question was still very much alive.

As the election draws closer we’ll perform at least one additional analysis of this kind that will allow us to see how these issues have developed since mid-July. Feel free to ask questions or note any additional trends in the comments.